As 1080 Group faithful know, we focus largely on behavioral (rather than technical) analysis, but sometimes something…or someone…comes along that takes a techie thing and tells a story.
In a recent webinar I experienced a phone outage. In my particular presentation I was using my desk phone and fortunately the web conference kept right on going. Without the following plan, however, it would have been painful, and here's how you can avoid the pain, too.
I had lunch yesterday with a true pioneer in the conferencing industry, Bruce Frydenlund, COO at EventBuilder. Bruce was the founder of EnvoyGlobal, which was acquired by PlaceWare (later acquired by Microsoft becoming Microsoft Office LiveMeeting). He then founded Encounter Collaborative, now renamed EventBuilder, and continues to provide some innovative solutions.
By and large, 1080 Group and TheVirtualPresenter are about soft skills... "Microsoft Word doesn't make you a writer, and a web conferencing tool doesn't make you a great presenter, promoter, or producer."