EventBuilder Software FAQs

Questions? Answers.

EventBuilder Software FAQs 

Do you have questions about how EventBuilder works? We have answers. 

If you don't see your question answered here, get in touch. We're happy to help!

Book a Product Demo


How many live attendees can EventBuilder scale for?

You have more than one usage option (“Mode”) with EventBuilder, so there is more than one answer. Scale is based on which way you want to engage attendees.

  • If the attendee experience is in Microsoft Teams, Teams Live Events and Skype for Business, you can accommodate as many participants as your license and infrastructure support. In other words, that's between you and Microsoft, not a function of EventBuilder.
  • If using EventBuilder’s console (Streaming Mode or Simulated-Live Mode), it’s thousands.


What do you mean by product “Modes?”

EventBuilder is like having four products in one, each designed for a different way of engaging your audiences.

Each option adds registration and listing pages, expands your options for interaction and security, and captures program-wide communication intelligence in flexible reports.

  • Webinar Mode is the classic, interactive experience you already know – presenters and audiences are both in Microsoft Teams or Skype for Business.
  • Streaming Mode allows presenters to use the familiarity of Microsoft Teams or Skype for Business but streams the presentation to thousands of live attendees who use EventBuilder’s no-download, browser-based console.
  • Simulated-live Mode lets you play pre-recorded content while interacting in real-time with polls, handouts, Q&A/chat. Audiences are in EventBuilder’s no-download, browser-based console.
  • On-demand Mode enables you to host webinar recordings and/or other video content (i.e., other recordings you might bring with you from a previous webinar technology provider.)


How many people can register for my event?

As many as you’d like with EventBuilder Essential, Pro or Suite. The EventBuilder Free version is limited to 25 registrants. 


Where do I present from when I choose Streaming Mode?

Presenters and Moderators present their content in Microsoft Teams or Skype for Business in the same way they would if you were not using EventBuilder. There is a separate EventBuilder "Console" for managing all the extra features, interactions (polls, hand raise, etc.) that EventBuilder adds.

The EventBuilder Bot will join your Microsoft Teams or Skype for Business room and captures/streams out the staging area that includes slide deck, desktop sharing and whiteboards to the EventBuilder Attendee Console.  There is no need for Presenters to learn a new tool (unless they want to join the Moderator in using the additional EventBuilder tools). 


What is the difference between Presenter, Moderator, and Organizer?

  • Presenters – are the people who will be delivering the content of the event. Content will be delivered through Microsoft Teams or Skype for Business.  They will be provided access to a basic version of the moderator console. They do not have access to start and stop the stream. A presenter does not need to have an EventBuilder user account.
  • Moderators – are invited to fully support the live event. They will be provided access to the event dashboard that allows them to access all the tools needed for the live event such as messages panel, polling, raised hand feature, and starting and stopping the stream. Moderators do not need to have an EventBuilder user account.
  • Organizers – have full access to the event dashboard for managing before, during and after the event. Organizers must have an EventBuilder user account on the same portal.


How do Presenters and Moderators log in on event day?

Presenters and Moderators will be sent an email when they are added to an event by an organizer. This email will provide access to a calendar file (.ics) that they can download to their personal calendar with their unique join link. That unique link provides access to the Microsoft Teams or Skype for Business room and a basic view of the Moderator console with their designated level of service.


I am going on vacation; can I give someone else access to my event dashboard?

Yes, in the Events section on the Schedule tab you can grant Organizer status to another User Account on your Portal, allowing them full access to your event dashboard. 


Do you accommodate Guest Presenters? Does a Presenter, Moderator, or Organizer need to have an EventBuilder Account?

Presenter and Moderators may be guests and do not need to have EventBuilder Account.

To grant another person Organizer status, that person needs to have an EventBuilder account on the same Portal.


Is there an easy way to promote more than one event at a time?

Yes. You can host any combination of registration pages on a listing page, allowing you to promote one URL while having the flexibility to manage the registration page attached. Simply use EventBuilder’s tagging feature to select events to be visible on the page. 


Can an Invitee register for more than one event at a time on a Listing Page? 

Yes. By selecting the option "registration efficiencies" for that Listing Page allows Registrants to choose multiple events to attend and register for at one time. 


Can I have more than one Listing Page? If so, can they possess different settings?

Yes, you can have as many different Listing Pages as you want. And each may be treated separately with regard to settings, branding, etc.

Note that your Portal's Administrator has the ability to enforce some settings across all Listing Pages. This serves as the "parent" in a parent-child relationship. See below.


What security options do you add to Microsoft Teams, Teams Live Events and Skype for Business?

Microsoft Teams, Teams Live Events and Skype for Business security remains intact, of course. EventBuilder adds a number of additional ways for you to manage access to your Events and content.

At the point of registration

 Domain Allowlist/Denylist

Automatically screen registrants by one or more domains queries against a remote server or an uploaded list. Denial prevents registration from completing.

 Email Allowlist/Denylist

Automatically screen registrants by one or more domains queries against a remote server or an uploaded list. Denial prevents registration from completing.

Upon registering before attending

 Custom Security

Create a security question and answer. Upon registering registrant must validate/answer. Failure results in denial message being shown.

 Email Verification

Registrants must validate receipt of verification email (one time) or attendance will be denied.

 Manual Approval

Screen and approve/deny registrants individually

 Block Registrant

Manually block a registrant from attending

During the live Event

 Force Exit

Force exit and manually dismiss attendee(s) during the live session. May be used with 'block registrant' to prevent re-entry.



How do I create an event with a registration page?

EventBuilder enables two ways of creating an event with a registration page.

  • E-Publish setup creates an event from your Outlook calendar using whatever template you choose.
  • Manual setup creates and customizes an event step-by-step.


What are the steps used to create an Event from within Outlook?

E-Publishing creates your event and registration page in the EventBuilder system directly from Microsoft Outlook. This involves 1) choosing in advance which Template you want to use from Outlook and 2) setting up Events as you need them.

  • Before you may E-Publish, set up your default template:
    • Go to your Account Page (the gear icon in the upper right of your Portal).
  • Create an event from Outlook.
    • Go to your Outlook calendar (client only, not web-based)
    • Create a meeting as you normally would (date, time, duration), and as you do
      • Enter your event title as the Subject line
      • Make the meeting a Teams or Skype for Business session
      • Invite "scheduling@eventbuilder.com" (without the question marks as you would any other meeting participant.

Remember two things:

  • The E-Published event is created using the settings in the default Template you’ve assigned. Want it to create something different? Edit the template (in the Portal as you’d edit any of your Templates, see the gear icon in the upper right corner).
  • If you want to change the date, time, duration, or title of your Event, you simply update your Outlook calendar (like you would any other meeting) and resend (“send update to meeting participants” will send the changes to EventBuilder).


What settings may be saved in a template? How many templates can I have?

All of them. As many as you want.

Note that this brings up one of those rather cool things that you’ll discover – there are a lot of settings you can update for every Template (yes, you can copy a template if you don’t want to start from scratch every time).


Is it possible to set the branding and privacy for all of the users on my Portal?

EventBuilder offers Templates that may be customized both at the Portal level (Administrator) and the user (Organizer) level.   

A portal-level template can set the tone for your organization's virtual deliveries and adhere to any privacy or legal requirement that are required. These settings cannot be altered by individual users. 

Users can create multiple templates of their own. This allows you to create a base of Templates for your different webinar needs.    


Whose Microsoft Teams or Skype for Business account do you use?


Your EventBuilder User Account is tied to your email -- the alias that is associated with your Teams or Skype for Business account that allows you to create events on your office tenant. 


How does EventBuilder handle recordings? How is this different than what Microsoft Teams or Skype for Business does?

EventBuilder makes a recording by sending a “bot” to join your event which does two things:

  • Automatically records the event (from the attendees’ perspective).
  • Posts the recording to the original registration page that was used for the live event.

You can make a recording with Microsoft Teams or Skype for Business, obviously (though at the time of this writing, that recording is made locally or privately and you’ll have to manually move it to an accessible, cloud-based location and determine how to manage access to it).


How do event registrants view a recording?

After the event, the default follow-up emails will include each registrant’s unique link to view the recording. You may change this, of course, so that no link is sent.