Ten years ago, one of the world’s largest enterprise technology companies faced a daunting problem. Their products were advancing at lightning speed (think cloud platforms, security solutions, collaboration tools) and adoption depended on training their customers and partners quickly, across the globe.
They came to us with what seemed like a simple request: production, support, and management of 8 concurrent virtual training workshops. That small ask was just the tip of the iceberg. This program grew into an exciting challenge of building a scalable, repeatable global education program that could span regions, languages, time zones, and audiences. All without overwhelming internal teams or sacrificing quality.
What began as eight workshops has since grown into one of the largest virtual education programs in the world. Today, EventBuilder powers more than 2,000 multi-day workshops and 300+ webcasts each year, often running 30 live sessions simultaneously for this one client. This long-standing partnership ensures the client’s internal teams are free to focus on innovation, guidance, and leadership, while we see to it that their global training engine runs smoothly, day after day.
This Fortune 500 enterprise technology company is a global leader in cloud computing, productivity software, and security solutions. With millions of enterprise users worldwide, the stakes are high: adoption isn’t just about training, it’s about customer retention, security compliance, and maximizing return on investment.
Every product release introduces new features, tools, and workflows. Every region has unique regulatory and compliance needs. And every partner or customer who struggles to adopt their technology risks becoming a dissatisfied user. Or a lost renewal.
For them, global virtual education isn’t a nice-to-have. It’s a business-critical function.
Any one of these obstacles could have stalled progress. Together, they threatened to derail the entire training initiative.
From the beginning, our role went far beyond “event production.” We partnered with our client to become the architect and operator of a repeatable, global system.
We started with the presenters. Instead of simply hosting their sessions, we coached them by building playbooks, designing rehearsals, and staying on-call until they felt confident. Over time, hundreds of subject matter experts evolved into polished virtual trainers who could lead engaging, reliable sessions.
We engineered compliance solutions. When privacy standards required invisible participants, we didn’t wait for platforms to catch up. Instead, we designed and implemented a delivery model that cast individualized streams to each attendee, ensuring compliance without disruption.
We bridged every platform transition. As the company shifted tools, we smoothed the path with training, production standards, and troubleshooting guides. We absorbed the complexity so their audiences experienced seamless continuity.
We scaled through crisis. When COVID sent demand skyrocketing overnight, our documented processes and standardized roles allowed us to expand immediately, adding regions, languages, and time-zone coverage without sacrificing quality.
What started as fragile, ad-hoc delivery matured into a resilient, well-oiled global program.
How the Program Runs Today
This isn’t just event management. It’s a full global education system.
After nearly a decade, the results speak for themselves:
- Massive scale, stable quality. Thousands of live virtual sessions are delivered each year, often 30+ per day without disruption.
- Confident presenters, reduced risk. Hundreds of subject matter experts have transformed into skilled virtual facilitators, reducing live issues and audience drop-off.
- Faster global launches. New courses and regions go live in days, not weeks, with no compromises on compliance or brand integrity.
- Freedom for internal teams. The client’s staff can focus on product innovation and customer success, knowing the training engine runs reliably in the background.
The program has become a competitive advantage by accelerating adoption, building trust, and reinforcing the company’s reputation as a leader in enterprise technology.
Looking Ahead
The program continues to evolve. As audiences grow, compliance expectations shift, and engagement tools advance, the next chapter of virtual training is already taking shape. Because it’s built on standardized, documented processes, the program can flex and expand without losing consistency or quality just as it has for the past decade.
For this Fortune 500 company, training at scale is no longer a burden. It’s a core driver of adoption and customer success. And with EventBuilder as a partner, it’s a function that runs reliably, compliantly, and consistently day after day, year after year.
