Last updated: June 26, 2019

For the best experience with EventBuilder virtual event software:

1. Confirm that you are not viewing through a VPN or remote desktop application. The video stream must be viewed directly.

2. Confirm your internet connectivity/bandwidth is adequate to view a high-quality stream:

  • Download Bandwidth of at least 5 Mbps for high quality or 2 Mbps for low quality
  • Upload Bandwidth of at least 1 Mbps
  • Jitter of no more than 10 ms
  • Ping of no more than 50 ms

3. Confirm that you are using a supported operating system on your PC or device:

  • Windows 7 or higher
  • Mac OSX
  • Android 4.2 or higher
  • iOS 8 or higher

4. Confirm that you are using a supported browser:

  • Internet Explorer 11 or higher
  • Edge
  • Google Chrome
  • Mozilla Firefox
  • Safari

5. Set Network Configuration:

  • Proxies/filters whitelist: *.eventbuilder.com
  • Outbound Ports: 80, 443, 1935- No web proxy
  • Inbound Ports: 443- Web sockets enabled
  • IP whitelist *.eventbuilder.com and eventbuilder.videocdn.scaleengine.net
  • Network prioritization should be disabled or should prioritize traffic to/from EventBuilder above other traffic. 

6. Additional questions? Please contact customercare@eventbuilder.com. Support is available Monday-Friday 5 AM-5 PM Pacific Time.

Additional Attendee Devices

Attendees may join using the following:

  • Android Tablet – Version 4.2 and above
  • Apple iPad – iOS 8+

*Please note that mobile devices may experience limited functionality in the following areas:

  • Begin and end slides may not display properly
  • Post event survey questions may not display
  • Manual refresh may be required to start stream
  • Gallery view disables interactive features
  • Elapsed time counter remains at 0:00 

Mobile phones equipped with Android and iOS operating systems are not supported but may operate without issue. EventBuilder recommends attendees interface with the service on an approved device and operating system.

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