EventBuilder Streaming for Attendees FAQ

Last updated: October 20, 2021

Below, find tips on how to successfully attend and view an EventBuilder streaming-based event.

For questions regarding Microsoft Teams or Teams Live Event, please refer to Microsoft Teams support resources.


EventBuilder Streaming Event Help

Before your event, we recommend taking the following two steps:

  1. Test your system to ensure the best experience.
  2. Get to know your EventBuilder streaming console.

Answers to common questions about EventBuilder's streaming events:

I'm unable to connect

Refresh your browser by clicking the 'Refresh Now' button on the Information tab, or by refreshing your device. 

Screenshot: Attendee Console Information panel, lower portion - Refresh Now button highlighted.

If you are still unable to connect, please try the following:

  • Join your event through a different browser.
    • All major browsers are supported, however due to differences in security configurations, one browser might work better than another for you.
  • Disconnect your VPN, or contact your network/systems administrator
    • Your network firewall, VPN or proxy may be interfering with your access to the streaming console.
  • Join via guest network (if available)
    • A guest network may offer a less restrictive environment for viewing your event.

 

The stream is not starting / I see a black screen with a play button

Please click on the Play button in the main viewing window or refresh your browser.

If you are still unable to connect, please try the following:

  • Close additional browser tabs and programs to free up your device's resources.
  • Join your event through a different browser.
    • All major browsers are supported, however due to differences in security configurations, one browser might work better than another for you.
  • Disconnect your VPN, or contact your network/systems administrator
    • Your network firewall, VPN or proxy may be interfering with your access to the streaming console.
  • Join via guest network (if available)
    • A guest network may offer a less restrictive environment for viewing your event.

 

I am having buffering / I have intermittent audio and/or video / I can't see

Please refresh your browser by clicking on the Refresh Now button on the Information tab or by refreshing your device.

Screenshot: Attendee Console Information panel, lower portion - Refresh Now button highlighted.

If you are still unable to connect, please try the following:

  • Close additional browser tabs and programs to free up your device's resources.
  • Join your event through a different browser.
    • All major browsers are supported, however due to differences in security configurations, one browser might work better than another for you.
  • Disconnect your VPN, or contact your network/systems administrator
    • Your network firewall, VPN or proxy may be interfering with your access to the streaming console.
  • Join via guest network (if available)
    • A guest network may offer a less restrictive environment for viewing your event.
I can't hear

Your event audio will stream via your computer speakers.

Please first refresh your browser by clicking the Refresh button on the Information tab, or by refreshing your device.

Screenshot: Attendee Console Information panel, lower portion - Refresh Now button highlighted.

If the refresh did not resolve the audio issue, please double check that your computer speakers are powered on and the volume is up.

In addition, there is a second volume control in the streaming platform.

You will see a speaker icon in the lower left corner of the main viewing area. Please ensure that this volume is turned up and not muted.

Screenshot: Lower left corner of the viewing console with the volume icon highlighted.

How can I get a full screen?

Click on the full screen button at bottom left of the video window.

Screenshot: Lower left corner of viewing console with "full screen" icon highlighted.

Please note: any Announcements or Polls can be missed while in full screen.

To exit full screen, click the screen button (shown) or press 'Esc' on your keyboard

Contact Customer Care

For technical support, reach out: care@eventbuilder.com