2-Factor Authentication

Last updated: September 24, 2021

EventBuilder takes privacy and security seriously. As part of that on-going commitment, we've added 2-factor authentication to all EventBuilder Portals.

Verification Options: Email, SMS Message, or Authenticator App

Users will be prompted to select where they will be sent a one-time access code.

Log into the Portal with your username and password. The following window will appear:

Screenshot: One-Time Access Code for 2-Factor Authentication. Transcript: How would you like to receive your one-time access code?

Email verification is set as the default. After the first successful login with email verification, Users can add two additional verification methods to their User record: SMS Message or Authenticator App.

SMS Message

To configure SMS Message verification, access the User Account record and add the phone number that will receive the access code in the 'Mobile Number' field:

Authenticator App

To configure the Authenticator App method, navigate to the bottom of the User Account window:

Screenshot: Configure Authenticator App for MFA button with the "learn more" text appearing. Transcript: "Authenticator applications provide multi-factor authentication, one of the most secure ways to protect account access. To enable, download Microsoft Authenticator, Google Authenticator, or Authy to your phone, then click on the button to configure."

Download a supported authenticator app to your cell phone - Microsoft Authenticator, Google Authenticator, or Authy. Click on the blue "Configure Authentication App For MFA" button, and scan the QR code in the window that appears:

Screenshot: Setup MFA window with a QR code and authenticator app code field. Transcript: "Open your authenticator app and scan the QR code provided. Enter the code generated in the app in the verification field."

Enter the code provided by the app in the field provided and click 'Verify.' The Authenticator App method will now be available to the Account User for multi-factor authentication upon login.

Users will be prompted to enter an access code each time they log in to their EventBuilder Portal.

Screenshot: One-Time Access Code prompt.