Live Closed Captioning Frequently Asked Questions

Last Updated: November 2, 2021

A live captioning professional can offer a higher level of caption quality and accuracy than automated captioning, thus having a direct, positive effect on Attendees' access and their Event experience.

Our Commitment to Accessibility

Making sure all of your Attendees can access your Events and customize their experience as it best suits them is a priority for EventBuilder. We work continually to design our products and services for everyone to access and enjoy without barriers.

Note: EventBuilder's Live Captioning service is compliant with Section 508 of the Rehabilitation Act and the Americans With Disabilities Act

For ordering instructions, please visit Closed Captioning: EventBuilder Streaming.


 

What kinds of events support live captioning?

Live captioning is available for EventBuilder Streaming Events.

Professional captioning can be ordered for Simulated-live and On-Demand modes. Please allow three days for caption file delivery.

How much does live captioning cost?

The Live Captioning service can be ordered on a per-event basis for $300 per hour.

By default, captioning is displayed in English for an English-speaking presenter. 

Are additional languages available?

Select languages are available for additional charge of $100 per hour. To learn more, please contact services@eventbuilder.com 

Is there anything I need to provide?

In advance of your Event, we recommend providing any content related assets to assist with the accuracy of the captions, such as:

  • Slide deck (a draft version is acceptable)
  • Event description
  • Presenter names and correct spellings

Please send materials to our Accessibility Team: services@eventbuilder.com 

What can I expect on event day?

The day of your Event, a live captioning professional will dial in to join your Teams Meeting approximately 10 minutes prior to the scheduled start time.

Please have the Event day contact confirm the captioner is able to hear the pre-conference and do the start/stop cueing below.

• Before starting the stream, queue your captioner by saying: "We will be live in 3 – 2 – 1."
• To end captioning, queue your captioner by saying: "You may now disconnect."

At the time of your live Event, captions will appear in the EventBuilder stream when enabled by the Attendee. Captions may also be accessed via the pop-out window(s) provided in your confirmation email.

What happens when I play recorded content?

If your recorded content is uploaded to EventBuilder and streamed from the Moderator console, no live captions will accompany the recording.

If the recorded content is being shared via the Presenter's Teams desktop, live captions will be included.

Is a WebVTT and/or transcript included?

Yes! You will receive a WebVTT file and editable transcript via email 2 business days after the Event.

What if I need to reschedule or cancel?
To cancel or reschedule closed captioning prior to 5 business days before your live Event, please navigate to the Extras step of your event build and select Cancel Closed Captioning.
 
To cancel within 5 days of your live Event please contact the EventBuilder Accessibility Team at services@eventbuilder.com 
 
No fees are applied if the Event is rescheduled or canceled outside the 48 hour window.
 
Any Event canceled or rescheduled within 48 hours of the start time is charged in full
 
Note: The availability of a live captioner cannot be assured for Events rescheduled within 48 hours of the original start time. 
 
Troubleshooting

For any questions or concerns with connecting during the live Event, please contact care@eventbuilder.com