Live Event Guide: Streaming Mode

Updated: June 29, 2020

Note: Organizers and Moderators have the same rights and privileges for live events. It's not necessary for an Organizer to also add themselves as a Moderator when building their Event.

For the purpose of this User Guide, both roles will be referred to as Moderators. 

Accessing the Moderator Console

Moderators and Presenters can join Events up to an hour early to upload files, post announcements, etc. At 30 minutes before the scheduled start time you will have access to your Event controls. This time can be used to test connectivity, prepare content for the Event, and see/hear what the Attendee experience will be like during the live event. 

From your Events list, open the EventBuilder Console by clicking on the green console icon 

Screenshot: Event listing with presentation environment and console icons, the console icon highlighted.Join the presentation environment by clicking on the Microsoft Teams or Skype for Business icon. 

Screenshot: Microsoft Teams and Skype for Business icons.

Using Your EventBuilder Console

The streaming console provides Moderators with options and controls to assist them in keeping their Event on track. Some tips on controlling the EventBuilder stream via the Moderator Console:

Controlling the Stream

  • Your event will automatically start and end at the scheduled time. Take control of the start time by clicking Delay 15 minutes.
  • If you are ready to begin before the scheduled start time, click Start Stream up to 30 minutes before the scheduled start time.
  • To extend the duration of your event, click Extend 15 minutes
  • You can click Delay 15 Minutes or Extend 15 minutes to give yourself additional time. These buttons can be pressed multiple times.
  • To stop the stream before your scheduled end time, click End Stream. 
  • Note: Attendees can join the console up to 30 minutes before the scheduled live start time, where they can respond to polls, view announcements, etc. They will be able to hear audio and see the presentation once the Moderator has initiated the stream. 

Console Controls

Moderators have several widgets available in their Console to customize the Moderator's view. To open a widget, click on the blue '+' as indicated below:

Screenshot: Moderator Console, with each control and widget numbered.

Available widgets and controls:

  1. Stream Indicator  
  2. Schedule
  3. Stream/Recording Controls
  4. Event Messages
  5. Stream Preview
  6. Attendance 
  7. Polls
  8. Files
  9. Troubleshooting Tools

Stream Indicator (1, 2)

Screenshot: Stream indicator and event start, end, and elapsed time.

The top of your Moderator Console gives Moderators a snapshot of the streaming schedule.(1) The yellow portion indicates the pre-conference time, green indicates when the event will be streamed to Attendees, and the red indicates the end of the stream. Times are listed,(2) and will adjust if you choose to delay and/or extend your stream. Once your stream is live, this area will turn green:

Screenshot: Stream indicator with timing section in green, indicating the event is live.

Stream/Recording Controls & Meeting Controls (3)

Prior to your scheduled event time, the Stream/Recording Controls will have 'Start Stream' and 'Delay 15 Mins' options. Once the 'Start Stream' button has been selected, the options will change to 'End Stream' and 'Extend 15 Mins.' These options assist Moderators in assuming control of the stream, which is set to automatically start and end at the Event's scheduled times.

Screenshot: Stream/Recording Controls with two views - one with a 'start stream' button and one with an 'end stream' button.

Upon selecting 'Start Stream,' a message will appear asking you to confirm you want to start the stream. Then, a message informing you the stream is initializing will appear. Once it clears, the top right of your console will indicate your stream has begun and you can begin your Event: 

Screenshot: Green messages stating "Attachment added," "Stream Has Started," "Recording has started," "Event has started," "Event has been extended."

Meeting Controls

Screenshot: Meeting Controls options: Show Video, Set Attendee View, and Additional Resources.

The Meeting Controls options allow you to control the Attendee viewing experience:   

  • Show Video -Displays MP4 video content.
  • Set Attendee View - Select the panel you would like to appear to the left side of your presentation in the Attendee console. Choose from Information (default), Messages, Files, or Polls.
  • Additional Resources - If you added additional resources those links are available for Moderators to access here.

Event Messages (4)

Screenshot: Event Messages dialog with "Enable New Message Alert" highlighted.

Enable New Message Alert With this selected, a sound will play when a new message arrives in the Event Messages interface from your audience.Screenshot: Pending Messages dialog as well as the Moderator response vie
Pending Messages: The Pending Messages view displays messages sent by Attendees. Click the arrow next to the messages to respond and type your reply in the text box. You have the option of replying privately to that one individual or publicly to all Attendees. Replying publicly, the question will be posted as well as the response, with the name of the Attendee asking the question removed to maintain anonymity. Note: Once a response has been sent the message is removed from the Pending Messages view. 
Message Log: The Message log view displays all messages, responses, and announcements for your reference if you wish to review the message history.

Announcements are located at the bottom of the Event Messages view. Type your message in the text box and click Post Announcement. Use this feature to post information to all Attendees:Screenshot: Announcements dialog with orange "post announcement" button highlighted.

Announcements can be searched, edited, or deleted under the Message Log. 

To Search the Message log, click on the three dots indicated, and type your search term in the search field:Screenshot: Search event messages function with three dots highlighted in one image and search field in another.

To Edit messages, click on the three dots, select the message you would like to edit or delete, then click 'Update Announcement.'

Screenshot: Event Messages with three dots highlighted that opens a dialog (shown) to edit announcements.

Stream Preview (5)

Stream Preview is visible at the bottom of the EventBuilder console. Once content has been presented (PowerPoint, whiteboard, desktop share, webcam) this view allows you to confirm that content and audio are streaming as expected. 

Screenshot: Streaming Preview, Moderator view, with volume, video quality, and full screen controls highlighted.

In the lower lefthand corner of the preview window, three controls will appear when Moderators hover their mouse over the area: Stream Volume Control, HD or SD Video, and Full Sceen.

Audio Control: To ensure your audio is connected to the stream, unmute the preview using the volume control tool. Speak while connected to Teams or Skype. Please note: There is approximately an 8-12 second delay between when you speak in your presentation environment and when you will hear it on the preview. After you have verified audio, make sure to re-mute the preview to avoid distraction.

Video Quality: HD (720p) or SD (480) video - Moderators can toggle between Standard or High Definition video streaming if they are experiencing bandwidth or resource management issues.  

Full Screen: Moderators can view the preview in full screen by clicking on the square icon in the preview controls.

Attendance (6)

The Attendance widget gives Moderators information and options for Attendee, Staff, and Registrant Management. Attendance for your Event is organized in three views: 

Attendees: People who are currently in your live event. 
Staff: Everyone with Presenter, Moderator, or Organizer privileges.
Registrants: Everyone who registered for your event

Screenshot: The Attendee widget with the raise hand icon displayed and the Attendee settings icon highlighted.

Raise Hand: Ask an informal verbal question and receive instant results by asking them to raise their hand. View the results on the Attendance Pane. Quickly dismiss the raised hands by clicking the raised hand tally or individually by clicking the hand next to their name. Please note: responses to raised hands are not recorded. 

The raise hand feature as it appears on the Attendee viewing console:

Screenshot: Attendee viewing console controls with the 'Raise Hand' option highlighted.

Options: Click on the gear icon next to each Attendee name to send a message to that Attendee as well as view basic troubleshooting information and other individual management tools. 

Attendee View Features:

Screenshot: Individual Attendee information and controls.

Clicking on the gear icon in the Attendee widget, Moderators can access information and take specific actions for individual Attendees. Information provided includes:

Time Connected Technology
Browser Type and Version Frames Per Second
Language Latency
Time Zone Bandwidth
Attendee Email Stream Level
In the lower portion of the Attendee information window, Moderators can see Registration questions asked of the Attendee at the time of Registration, and toggle to view poll questions asked and answered during the live event.

Screenshot: Registration Questions view and Attendee Polls view.

Available Actions:

Screenshot: Attendee controls for Moderators, numbered: 1, refresh browser icon, 2, private message icon, 3, block Attendee icon.

1. Refresh Attendee Browser this button resets the stream that the Attendee is receiving and resolves nearly any viewing anomaly.  

2. Private Message allows you to send a private message to an Attendee. Click the private message icon, type in your message, and click Send. The message will appear as a pop-out in front of the presentation: 

Screenshot: Attendee view of a private message from Moderator.3. Block Attendee removes an Attendee from your Event. 

Polls (7)

Moderators can add polls to their Events while building them, or on-the-fly during the presentation. 

Screenshot: Polls widget with poll question options. Transcript: "How did you hear about us? Ask View Share Hide."

Select 'Ask' to present a poll question to your Attendees.
Screenshot: Attendee console view, poll questions.
To view poll results in the Moderator console, select 'View.'
Screenshot: Poll results, Moderator view. Transcript: "Did you find this material useful?"
Click 'Share' to allow Attendees to see poll results.
Screenshot: Attendee viewing console with poll results.
 To hide the poll/results from Attendee's viewing console, select 'Hide.'

Files (8)

Moderators can upload files for their event during the Event build, or on-the-fly during the Event. If there are files already attached to the Event, they will appear in the widget: 

Screenshot: Files widget, with the filename, yourcompanyname added.To add a file during your live event, click on the green '+' in the upper right corner of the widget. Your files dialog window will appear. From here, you can upload a file or choose from a file already available. To make the file available to Attendees after upload, click 'select.'Screenshot: Select File dialog with the 'Upload Files' and 'Select' buttons highlighted.

When a file is uploaded a paperclip icon will appear on the Attendees viewing console controls. They can click the icon and download the files you add. You can add as many files as you like, either when you are building your Event or adding them from the Files widget. 

Screenshot: Moderator Console controls with the 'upload files' option highlighted.

Troubleshooting (9)

If Attendees are experiencing technical difficulties with their stream, Moderators have several tools to help Attendees troubleshoot and continue their viewing experience. 

Screenshot: Troubleshooting tools widget with the options Refresh All Browsers, Refresh EventBuilder Bot, Change Presentation Environment.

Refresh All Browsers - Reset the stream Attendees are receiving. This action typically resolves most viewing issues.
Refresh EventBuilder Bot - Reset and reconnect the EventBuilder system to your presentation environment if your content and audio are not operating as expected in the stream. Note: this action will interrupt Event presentation and recording. Should a refresh be necessary, please inform your Presenter.
Change Presentation Environment - Allows the EventBuilder system to join a different presentation environment on-the-fly, Moderators and Presenters will need to connect to the new presentation environment.

Note: Organizers can change the presenation environment. Organizers cannot change the presentation platform. E.g, Change from Teams to Skype.

Troubleshooting Best Practices - Refreshing the EventBuilder bot.

  • Confirm all Presenters have joined your Teams or Skype room and are connected to video and audio.
  • Confirm the EventBuilder bot has joined your Teams or Skype room and is connected to video and audio. 
  • Confirm you can see and hear the presentation in the console previewer. If you can't, we recommend the following: 
    • Refresh your Moderator console by refreshing your browser. If this does not resolve the issues you're experiencing:
    • Refresh the bot to reset the connection if your Presenters are connected to the presentation environment and the bot has joined the Teams or Skype room, but Attendees are experiencing disruptions.

Troubleshooting for Individual Attendees:

Post an announcement to your Attendees before the stream starts:

"If you have issues viewing the presentation, please refresh your browser by clicking on the refresh button or by pressing CTRL+F5 on your keyboard. For additional troubleshooting assistance click the information icon on the bottom left, then click the Help button."

To assist individual Attendees experiencing difficulties, advise the following:

  • Refresh your browser. 
  • Click the Help button on the information view of the Attendee Console to launch the system test page.
  • Try connecting via a different browser.
  • Ensure you are not viewing through a VPN.
  • Audio is streamed via device speakers, check the connection and volume settings.
  • Ensure speakers are unmuted and the volume is turned up.

Attendee Console Views

Messages View   

Announcements are posted in Green, questions from Attendees are in blue, while responses are in orange:  Screenshot: Attendee Console Q&A View.

Polling View

When asked, polling questions will automatically appear on the left side of the Attendee view. 

Screenshot: Attendee console Polling View  - Attendee polls to be answered appear on the left.

When polls are completed, Moderators manually swtich the Attendee view back to the Messages panel.

Simulated-Live Mode

Simulated-Live events provide you the opportunity to present pre-recorded content while using the same Engagement Tools available in Streaming Mode events. The recording playback will start at the scheduled event time. You can delay and extend the event if needed.  

Screenshot: Attendee console view of a Simulated-Live event.

Please ensure the scheduled time of the event covers the entire duration of the pre-recorded content. 

At the time of the live event, your Attendees will see the selected opening hold image before the pre-recorded content begins. When the playback has completed your audience will see the closing hold image and may continue with live Q&A until the scheduled end time of the event. 


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