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COVID-19: An Open Letter to Our Customers

May 18 2020 / by Karen Mares

Filed under: Announcements

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The pandemic has changed a lot in a relatively short time. Business leaders and IT managers, event organizers and sales and marketing teams have been rapidly creating fallbacks and contingency plans. In many cases, this has meant moving online.

Whether you’re trying to organize a global conference or you just need to create a stunning webinar, we’ve got you covered. In fact, now more than ever, we’re ready to leverage our expertise to help you navigate the creation of virtual events that are both simple and exciting.

Open during COVID-19? Always.

EventBuilder has always been an all-virtual company, which means we’re able to continue offering our usual services during the pandemic. You can reach us any time during our Basic Care hours, between 5 am and 5 pm Pacific Time. Whether you need help setting something up or you have a question about our services, you can reach out and get an answer in short order. We’ve been helping our customers create better virtual events for decades now, and you can continue to count on our services, products, and expertise.

If you need help outside of these times, get in touch with us. We’re happy to make arrangements for off-hour support for event services customers.

If you’re seeking advice about transitioning from an in-person event to a virtual event, we can help here too. For business leaders moving their teams to entirely remote workforces, our Ask Me Anything (AMA) webinars, Consult, and Transition packages can help you bridge the gap between the office conference room and your team’s home offices.

Adapting to Serve You Better

Of course, we’re also making some changes here at EventBuilder, in order to keep serving you better. As more people move to all-remote workforces and plan bigger virtual events, there’s more demand for our services than ever.

We’re meeting this demand by bringing on more team members to help serve you better. We’ve introduced accelerated training so we can bring them up to speed and make sure you always have the help you need on tap. We’re doing this so you don’t see any service gaps. We want to be sure you’re still receiving the high quality of care that’s become our trademark.

Helping You Every Step of the Way

COVID-19 has meant many of our customers have had to change their plans and their operations in short order. For many, this has meant increasing their remote team or even adding remote capabilities for the first time. For others, it’s meant translating in-person events to the digital space. Some are adding more virtual events to their calendars, while others are building their very first event.

No matter where your pivot takes you, we can help at every stage of the way. Our software builds on the technology you’re already using, like MS Teams, MS Teams Live Events and Skype for Business. With it, you can create a more structured environment for your webinars, meetings, and other virtual events.

We offer a range of services that can help you as you adjust to the new business landscape. We’ve been working in these spaces since the dawn of virtual events, so we know the ins and outs of producing everything from the smallest meeting to the largest webinar.

If you’re wondering how to get started, then get in touch. We can help you plan the transition from in-person to virtual events, or get you set up with the technology you need.

We can also help you assess your needs and scale your events.

If you’re familiar with virtual events, then you may want to invest in software that works with the technologies you’re already using. One of our self-service packages may be the right fit for your business. All of them come with the ability to:

  • Create registration and listing pages for anything
  • Scale and engage with a no-download attendee console
  • Gather communication intelligence with flexible polls, questions & surveys — before, during, and after every session
  • Automate cloud-based recording and sharing
  • Evaluate results with whole-program communication intelligence

Of course, you’ll also get access to our customer service and expertise. Whether you’re using MS Teams or Skype for Business, our technology seamlessly integrates.

End-to-End Support When You Need It

You might also be looking for more help or support. Virtual events aren’t an area of expertise for everyone nor does everyone have the in-house capabilities to make the switch from in-person meetings to virtual meet-ups or to translate a conference into a digital event. You might have the technology, but you need assistance in other ways.

We’re here to help in this situation too. With our supportive service packages, you can call on our team to help you get the expertise you need. Whether it’s coaching your presenters on the most effective delivery or letting someone else see to the details from end-to-end, we have you covered.


Going Beyond for You

Our technology and our service packages are just the beginning, though. When you team up with us, you’re getting much more than an add-on for MS Teams. You’re also adding an expert team with plenty of experience in the virtual domain.

That means we can help you do so much more than build a virtual event or two. Our business has always been virtual, so we have plenty of insight and advice for making adjustments in these uncertain times. If you’re struggling with moving your team to remote, talk to our team.

Your success goes beyond building a single meeting or conducting a webinar for your clients. Working remotely, meeting up with the team, transitioning the business online, and more are all integral parts of your success in this landscape. The right team on your side will make it easier to navigate and find that success.

How are we helping our clients in this environment? We’re providing the technology and services they need, but we’re also committed to communicating regularly. We’re checking in to make sure our clients are succeeding, and we’re working with them to troubleshoot and discover new solutions to the issues they’re facing. Then we’re following up too, so they can keep succeeding and adjusting their plans.

Helping You Look Forward

Even as COVID-19 continues to reshape the business landscape, business leaders like you are making changes to keep pace. With new and inventive solutions on your side, you’re priming yourself for success in even the most adverse conditions.

Part of that success is having the right people on side when you need them. If you want more than just a technological solution for virtual meetings, then it’s time to get in touch with the experts. We can help you go beyond building a virtual event to truly adapting to the new normal.

Ready to get started? Give our software a whirl and discover a better solution for virtual events today.

Topics: Announcements

Karen Mares

About Karen Mares

Karen is EventBuilder's Content Writer. She's also a wife, mom, singer, and history nerd.

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